At Yisel’s Jewelry, every piece is crafted to shine with elegance and durability. Your satisfaction is important to us, and we want your shopping experience to be clear and simple.

• Return window: Returns are accepted within 14 days of delivery.
• Item condition: Items must be unused, unworn, and in original packaging.
• Return shipping: Customers are responsible for return shipping unless the item is defective or incorrect.
• Approval required: All returns must be reviewed and approved before a refund is processed.

For hygiene, customization, and final sale reasons, some items cannot be returned.

• Custom items: Personalized or custom-made pieces are non-returnable.
• Earrings: Earrings are non-returnable for hygiene reasons.
• Sale items: Sale or discounted items are final sale and cannot be returned.
• Used items: Items that are worn, damaged, altered, or missing original packaging are not eligible.

Once your return is received and inspected, we will notify you if your refund is approved.

• Refund timing: Refunds are processed within 5–7 business days after approval.
• Original payment method: Approved refunds are issued back to the original payment method.
• Shipping fees: Original shipping fees may not be refundable unless the item was defective or incorrect.
• Bank processing: Your bank or payment provider may take additional time to show the refund.

To request a return, please contact us first before sending any item back.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging.

• Defective item: We will review the issue and provide the next steps.
• Incorrect item: If we shipped the wrong item, we will help correct the issue.
• Photo proof: Clear photos may be required before approval.

Laminated gold requires proper care. Normal wear is not considered a defect. To keep your jewelry shining beautifully, avoid water, perfumes, lotions, oils, sweat, and cleaning chemicals.