Yisel’s Jewelry Help Center
Frequently Asked Questions
Everything you need to know before you shine. Find quick answers about shipping, tracking, laminated gold, returns, refunds, and jewelry care.
Shipping
Orders are processed within 1–3 business days and delivered within 3–7 business days in the U.S.
Returns
Returns are accepted within 14 days of delivery for eligible unused items.
Jewelry Care
Laminated gold requires proper care to keep its shine and beauty.
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 3–7 business days in the U.S.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a shipping confirmation email with your tracking number.
How are shipping rates calculated?
Shipping rates are calculated at checkout. Free shipping may be available on select orders.
What if I entered the wrong shipping address?
Please contact us as soon as possible at info@yiselsjewelry.com. If the order has already shipped,
Yisel’s Jewelry is not responsible for packages sent to an incorrect address provided by the customer.
What if my package says delivered but I did not receive it?
Once a package is marked as delivered by the carrier, delivery issues must be handled directly with the carrier.
Yisel’s Jewelry is not responsible for packages marked as delivered by the carrier.
Jewelry & Product Care
What is laminated gold?
Laminated gold is a high-quality layered gold material designed to give the look of real gold
with long-lasting shine and durability.
Does laminated gold tarnish?
With proper care, laminated gold is resistant to tarnishing. To maintain its shine,
avoid water, perfumes, lotions, oils, sweat, and chemicals.
How should I care for my jewelry?
Remove jewelry before showering, swimming, exercising, applying perfume, or using lotions and chemicals.
Store your pieces in a dry place when not in use.
Is normal wear considered a defect?
No. Normal wear, fading from misuse, contact with water, perfumes, lotions, sweat, or chemicals
is not considered a defect.
Laminated gold requires proper care. Normal wear is not considered a defect.
Returns, Refunds & Exchanges
Do you accept returns?
Yes. Returns are accepted within 14 days of delivery. Items must be unused, unworn,
and in original packaging.
Are all items eligible for return?
No. Custom items, earrings, and sale items are non-returnable.
Do you offer exchanges?
We only offer exchanges for defective or damaged items. Please contact us within 48 hours of delivery
with your order number and clear photos.
How long do refunds take?
Refunds are processed within 5–7 business days after approval. Your bank or payment provider
may take additional time to show the refund.
Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
Contact & Support
How can I contact Yisel’s Jewelry?
You can contact us by email at info@yiselsjewelry.com. Please include your order number
if your question is about an existing order.
What should I include when contacting support?
Please include your name, order number, email address used at checkout, and a clear explanation
of what you need help with.
When should I report a damaged or incorrect item?
Please contact us within 48 hours of delivery. Include your order number and clear photos of the item
and packaging so we can review the issue.
Still need help?
Contact Yisel’s Jewelry at info@yiselsjewelry.com.