This website is operated by Yisel’s Jewelry. Throughout the site, the terms “we”, “us”, and “our” refer to Yisel’s Jewelry. By using this website, you agree to be bound by these Terms & Conditions.

We reserve the right to update, change, or replace any part of these terms at any time. It is your responsibility to check this page periodically for updates.

• Product details: We do our best to display product descriptions, prices, colors, and images as accurately as possible.
• Color variation: Product colors may appear slightly different depending on your device screen and lighting.
• Availability: All products are subject to availability and may be changed, updated, or discontinued without notice.
• Laminated gold: Laminated gold requires proper care. Normal wear, fading from misuse, water, perfume, or chemicals is not considered a defect.

By placing an order, you agree that all information provided is accurate, complete, and current. Orders may be canceled or refused if payment cannot be verified, product availability changes, or suspicious activity is detected.

• Order confirmation: After placing an order, you may receive an email confirmation with your order details.
• Payment: Payment must be completed at checkout before the order is processed.
• Incorrect details: We are not responsible for delays caused by incorrect customer information, including wrong email, phone number, or shipping address.

• Processing time: Orders are processed within 1–3 business days.
• U.S. delivery time: Orders are delivered within 3–7 business days after processing.
• Shipping rates: Shipping rates are calculated at checkout.
• Tracking: A tracking number will be sent by email once the order ships.

• Return window: Returns are accepted within 14 days of delivery.
• Item condition: Items must be unused, unworn, and in original packaging.
• Non-returnable items: Custom items, earrings, and sale items are not eligible for return.
• Refund timing: Refunds are processed within 5–7 business days after approval.
• Return shipping: Customers are responsible for return shipping unless the item is defective or incorrect.

Laminated gold jewelry is designed to shine beautifully with proper care. To help preserve your jewelry, avoid direct contact with water, perfumes, lotions, oils, sweat, and cleaning chemicals.

• Avoid moisture: Remove jewelry before showering, swimming, or exercising.
• Avoid chemicals: Keep away from perfumes, lotions, hair products, and cleaning products.
• Store carefully: Keep pieces in a dry place when not in use.
• Normal wear: Normal wear over time is not considered a product defect.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Customer information is used to process orders, communicate about purchases, provide customer support, and improve the shopping experience. We do not sell customer personal information.

Yisel’s Jewelry is not responsible for delays, losses, damages, or issues caused by shipping carriers, incorrect customer information, misuse of products, normal wear, or failure to follow jewelry care instructions.

For questions about these Terms & Conditions, your order, returns, refunds, or product care, please contact us at: