At Yisel’s Jewelry, we want your shopping experience to be smooth and clear. Once your order is placed, our team begins preparing your jewelry for shipment.

• Processing time: Orders are processed within 1–3 business days.
• Delivery time: U.S. orders are delivered within 3–7 business days after processing.
• Shipping rates: Shipping rates are calculated at checkout.
• Free shipping: Free shipping may be available on select orders.
• Tracking: A tracking number will be sent to your email once your order ships.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

• Correct address: Please make sure your shipping address is correct before placing your order.
• Carrier delays: Yisel’s Jewelry is not responsible for delays caused by the shipping carrier.
• Delivered packages: We are not responsible for packages marked as delivered by the carrier.
• Wrong address: We are not responsible for orders shipped to an incorrect address provided by the customer.

Every order is prepared with care to help protect your jewelry during shipping. We recommend checking your package as soon as it arrives.

• Careful preparation: Jewelry is prepared and packed before shipment.
• Check on arrival: Please inspect your order once delivered.
• Damaged item: If your item arrives damaged or incorrect, contact us within 48 hours of delivery.